{"id":41289,"date":"2020-04-30T07:16:05","date_gmt":"2020-04-30T05:16:05","guid":{"rendered":"https:\/\/www.firstware.com\/?p=41289"},"modified":"2026-08-26T09:42:52","modified_gmt":"2026-08-26T07:42:52","slug":"password-reset-portal-including-user-account-creation","status":"publish","type":"post","link":"https:\/\/firstware.com\/en\/blog\/password-reset-portal-including-user-account-creation\/","title":{"rendered":"Password Reset Portal including user account creation"},"content":{"rendered":"<p>A service provider of specialized information relies on the <a href=\"https:\/\/firstware.com\/en\/identity-management\/password-reset-self-service-for-users\/\" target=\"_blank\" rel=\"noopener\">password reset self-service<\/a> in FirstWare IDM-Portal. The company, based in Bavaria, offers information and services through cloud applications, but uses a hybrid infrastructure for central user management with Active Directory and M365. In addition to internal employees, there are many external users who use the services and have a user account for them.<\/p>\n<p><!--more--><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_87_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Inhaltsverzeichnis<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/firstware.com\/en\/blog\/password-reset-portal-including-user-account-creation\/#Customized_Password_Reset_Portal\" >Customized Password Reset Portal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/firstware.com\/en\/blog\/password-reset-portal-including-user-account-creation\/#User_focus_crucial_for_customer\" >User focus crucial for customer<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/firstware.com\/en\/blog\/password-reset-portal-including-user-account-creation\/#Password_reset_and_user_account_creation\" >Password reset and user account creation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/firstware.com\/en\/blog\/password-reset-portal-including-user-account-creation\/#Definition_of_a_workflow_for_users\" >Definition of a workflow for users\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/firstware.com\/en\/blog\/password-reset-portal-including-user-account-creation\/#Active_Directory_and_Microsoft_365_integration\" >Active Directory and Microsoft 365 integration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/firstware.com\/en\/blog\/password-reset-portal-including-user-account-creation\/#Self-Service_Password_Reset_SSPR\" >Self-Service Password Reset (SSPR)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/firstware.com\/en\/blog\/password-reset-portal-including-user-account-creation\/#Further_information\" >Further information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/firstware.com\/en\/blog\/password-reset-portal-including-user-account-creation\/#Self-service_and_other_options_for_users\" >Self-service and other options for users\u00a0<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Customized_Password_Reset_Portal\"><\/span>\nCustomized Password Reset Portal<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\nWith IDM-Portal&#8217;s <a href=\"https:\/\/firstware.com\/en\/identity-management\/password-reset-self-service-for-users\/\" target=\"_blank\" rel=\"noopener\">password reset self-service<\/a>, FirstAttribute provides a <strong>fully customizable solution<\/strong>. While common solutions have limited configuration options, the IDM-Portal is configured in a functional way. Whether it&#8217;s a minimized final solution or special requests with three intermediate steps is ultimately <strong>decided by the organization &#8211; not the software.<\/strong><img decoding=\"async\" class=\"aligncenter wp-image-42360\" title=\"Customized Password Reset Portal\" src=\"https:\/\/firstware.com\/wp-content\/uploads\/2020\/04\/Employee-resets-password-and-creates-user-in-IDM-Portal-300x216.png\" alt=\"Customized Password Reset Portal\" width=\"450\" height=\"324\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"User_focus_crucial_for_customer\"><\/span>User focus crucial for customer<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>There are many password tools and SSPR solutions on the market. This is not a new topic. Our customer chose IDM-Portal&#8217;s <a href=\"https:\/\/firstware.com\/en\/identity-management\/password-reset-self-service-for-users\/\" target=\"_blank\" rel=\"noopener\">password reset self-service<\/a> because <strong>individual requests<\/strong> were particularly important for the company. These related to two main points:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Password_reset_and_user_account_creation\"><\/span>Password reset and user account creation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The customer required that the core function, i.e. <strong>resetting a password, should only be possible for external users<\/strong>. For internal users, the helpdesk continued to do this on request. However, the accounts that were reset were initially in Active Directory. The Password Reset Portal was made <strong>securely available for external users<\/strong> for this purpose.<\/p>\n<p>Another desired feature was the quick and easy <strong>creation of new users<\/strong>. Standard SSPR tools do not offer this function. With IDM-Portal, employees from non-IT departments can also create a new user quickly and securely if this is required by the company. How a new user is created and which authorizations are allowed can be defined in the self-service mode for &#8220;non-critical&#8221; services.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Definition_of_a_workflow_for_users\"><\/span>Definition of a workflow for users\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The second important point was the<strong> process of a user workflow<\/strong>. This meant that certain actions should run one after the other. For example, a user first uses his user name, clicks on &#8220;Next&#8221; and enters the second factor in the next dialog. An alternative would have been to enter all data on one page right away.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-42357\" title=\"Password reset workflow with IDM-Portal - Self Service Password Reset \" src=\"https:\/\/firstware.com\/wp-content\/uploads\/2020\/04\/Password-reset-workflow-with-IDM-Portal-300x146.png\" alt=\"Password reset workflow with IDM-Portal - Self-service password reset \" width=\"860\" height=\"419\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Active_Directory_and_Microsoft_365_integration\"><\/span>Active Directory and Microsoft 365 integration<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>While in cloud-only environments, password reset is organized by the provider (e.g., at <a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/active-directory\/authentication\/concept-sspr-howitworks\" target=\"_blank\" rel=\"noopener\">Microsoft<\/a>), <strong>many of our customers have on-premise AD or hybrid IT structures<\/strong>. Enterprises need to decide <strong>which directory is the leading one for password reset self service<\/strong>.<\/p>\n<p>At our Bavarian customer, Active Directory was the leading directory service for <a href=\"https:\/\/firstware.com\/en\/identity-management\/user-management\/\" target=\"_blank\" rel=\"noopener\">user management<\/a> and user account creation. Even if several cloud solutions (including M365) were connected, the self-service Password Reset Portal should be based on AD in this case.<\/p>\n<p>As a software and service provider, FirstAttribute is happy to help companies with decision making, planning and implementation. <a href=\"https:\/\/firstware.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> if you are facing similar decisions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Self-Service_Password_Reset_SSPR\"><\/span>Self-Service Password Reset (SSPR)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/firstware.com\/en\/identity-management\/password-reset-self-service-for-users\/\" target=\"_blank\" rel=\"noopener\">Self-service password reset<\/a> is a topic where the <strong>user should be the main focus<\/strong>. The following points must be thought through:<\/p>\n<ul>\n<li>Can employees easily access the solution?<\/li>\n<li>Are the processes safe?<\/li>\n<li>Do they reflect the specifics of the organization?<\/li>\n<\/ul>\n<p>When employees are asked for too many parameters and do not understand what &#8220;personal employee number&#8221; or &#8220;PIN&#8221; is required, they prefer to call the helpdesk. The user perspective urgently needs to be taken into account up front.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Further_information\"><\/span>Further information<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Are you interested to know more? To learn more about the different possibilities of a <a href=\"https:\/\/firstware.com\/en\/identity-management\/password-reset-self-service-for-users\/\" target=\"_blank\" rel=\"noopener\">self-service password reset<\/a>, please feel free to contact us.<\/p>\n<p><a href=\"https:\/\/firstware.com\/en\/contact\/\"><button class=\"ButtonBeratung aligncenter\">Contact us<\/button><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Self-service_and_other_options_for_users\"><\/span>Self-service and other options for users\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In addition to the <a href=\"https:\/\/firstware.com\/en\/identity-management\/password-reset-self-service-for-users\/\" target=\"_blank\" rel=\"noopener\">password reset self-service<\/a>, IDM-Portal can be used to implement a wide range of <a href=\"https:\/\/firstware.com\/en\/identity-management\/self-service\/\" target=\"_blank\" rel=\"noopener\">self-service solutions<\/a>: from maintaining personal data and the profile picture to ordering authorizations via multi-level <a href=\"https:\/\/firstware.com\/en\/authorization\/approval-workflow\/\" target=\"_blank\" rel=\"noopener\"> approval workflows<\/a>. The IDM-Portal is adaptable to any customer environment.<\/p>\n<p>Give your employees the ability to update their colleagues&#8217; data by <a href=\"https:\/\/firstware.com\/en\/identity-management\/delegation\/\" target=\"_blank\" rel=\"noopener\">delegating user data maintenance<\/a>. Through <a href=\"https:\/\/firstware.com\/en\/authorization\/role-based-access-control\/\" target=\"_blank\" rel=\"noopener\">role-based access <\/a> it is precisely defined beforehand who is allowed to read or edit what and to what extent.<\/p>\n<p>You are working <strong>only in the cloud<\/strong> and don&#8217;t need Active Directory anymore? We have already created a solution for this as well: <a href=\"https:\/\/my-iam.com\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>M365 in self-service<\/strong>.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A service provider of specialized information relies on the password reset self-service in FirstWare IDM-Portal. The company, based in Bavaria, offers information and services through cloud applications, but uses a hybrid infrastructure for central user management with Active Directory and M365. In addition to internal employees, there are many external users who use the services [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":42761,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[34,75],"tags":[169,170,171,172,329,173],"class_list":["post-41289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-identity-management-en","category-projects","tag-password-reset-portal","tag-password-reset-self-service-en","tag-password-reset-workflow-en","tag-self-service-password-reset","tag-sspr-2","tag-user-account-creation-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Password reset and user account creation in one portal - SSPR<\/title>\n<meta name=\"description\" content=\"Our Password Reset Portal for hybrid 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