Complex Provider Structures
Social Sector
IAM & Identity Governance for Social Service Providers
New facilities, high staff turnover and increasingly connected employees add complexity to access management. With FirstWare IDM-Portal, you automate identity processes, reduce the workload for IT and maintain full visibility even as your organization grows.
Our References
Several social-sector organizations already rely on FirstWare IDM-Portal, from medium-sized social service providers to supraregional networks with multiple locations and facilities.
When identity management in the social sector becomes increasingly complex
Social service providers often manage many facilities with their own departments and locations, with organizational structures spanning multiple levels. At the same time, the number of digital identities continues to grow through employees, volunteers and mobile care staff, as does the number of groups that reflect this structure.
With limited IT resources, it becomes increasingly difficult to keep access rights up to date and maintain visibility over access and group memberships. Manual processes create additional workload and make secure management harder.
Our Services
Social service providers need more than an IAM solution. From consulting and implementation to support, we support our customers long-term with dedicated contacts.
Everything from one reliable source
Development, consulting, sales and support are provided directly by our own teams.
Personal support
Dedicated contacts support your project from implementation to ongoing operation.
Long-term partnership
We support your organization in optimizing and further developing your IAM processes.
FirstWare IDM-Portal for the Social Sector
Social service providers need to manage identities and access rights securely and efficiently across multiple facilities. At the same time, IT teams should be relieved and manual processes reduced.
This is how FirstWare IDM-Portal supports social service providers:
Digital processes save time and money
Manual workflows are eliminated, reducing pressure on both your budget and already limited staff.
HR-System als zentrale Datenquelle
New hires, changes and departures are automatically imported from the HR system.
Visibility across all facilities
Identities, groups and access rights are managed centrally and transparently.
More autonomy for departments
Facility managers and HR teams can take over selected tasks in a controlled way.
Faire Lizenzkosten
Transparent, fair terms, especially important for providers with limited budgets.
Made in Germany
DSGVO- & NIS2-konform
25 Jahre IAM Experts
Vendor- & cloud-independent
Use Case & Resources
From the HR system to mobile care staff
A typical use case in the social sector is managing employees across multiple facilities. New employees are entered in the HR system and quickly need access to the relevant applications and directory services.
FirstWare IDM-Portal automatically imports this information and assigns the right access rights based on facility, department and role. When employees change tasks or leave the organization, access rights are automatically adjusted or removed.
This helps social service providers stay in control of access and permissions at all times, even as organizational structures and identity volumes grow.
Open Interfaces
Your systems, one central portal
From traditional HR systems and directory services to client and case management systems: FirstWare IDM-Portal connects your existing system landscape and creates a central view of all identities and access rights.
What is FirstWare IDM-Portal?
Flexible IAM solution for Identity Governance & Administration
FirstWare IDM-Portal is a user-friendly IAM solution for automated provisioning and lifecycle management of all identities and groups in complex, hybrid IT landscapes.
Powered by my-IAM – the underlying technology platform that enables seamless integration of virtually any IT system and cloud service.
Your Benefits
HR system as data source
Visibility across all facilities
Scalable and flexible
Delegation to departments
Everything from one source
Made in Germany
Frequently Asked Questions
Frequently asked questions about IAM & Identity Governance in the social sector, secure identity management, transparent access processes and compliance with FirstWare IDM-Portal.
Which social service providers and facilities is FirstWare IDM-Portal suitable for?
FirstWare IDM-Portal is suitable for providers and facilities of any size, from medium-sized social services to supraregional provider networks with multiple locations and entities.
How does IDM-Portal support organizations with high staff turnover in the social sector?
New hires, changes and departures are automatically imported from the HR system. Access rights are assigned or removed promptly without IT having to process every case manually.
Can facility managers or HR teams take over tasks in the portal themselves?
Yes. Through controlled delegation, departments such as facility management or HR teams can handle selected tasks independently, without central IT having to approve every step manually.
How do organizations maintain visibility over access rights across many facilities and locations?
IDM-Portal brings all identities, groups and access rights together centrally. This gives organizations a transparent and traceable overview even in complex provider structures with multiple facilities.
Which systems can be connected to FirstWare IDM-Portal?
The portal connects common HR systems, such as Loga3, Personio and SAP SuccessFactors, directory services such as Active Directory and Microsoft Entra ID, as well as client and case management systems, creating a central view of all identities.
Let's Talk
We are here for you
Would you like to securely automate your identity processes in the social sector? Call us at +49 8196 998 4330 or use our contact form.